Terms of service

Terms of service

Last updated: 1 May 2026

Welcome to Cilveras. These Terms & Conditions govern your use of our website and the purchase of products from https://cilveras.com.

By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. General Information

Cilveras operates an online retail platform offering jewelry products.
All content, products, and services provided on this website are subject to availability and may be modified or discontinued at any time without notice.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a legal guardian

You agree to provide accurate, current, and complete information when making a purchase.

3. Product Information

We make every effort to display product descriptions, images, and specifications as accurately as possible.
However:

  • Colors and details may vary slightly due to screen settings

  • Product images are for illustrative purposes only

Cilveras does not guarantee that all product descriptions are error-free.

4. Pricing & Payments

  • All prices are listed in the currency displayed at checkout

  • Prices may change without prior notice

  • Payment must be completed in full before an order is processed

We use secure third-party payment providers. Cilveras does not store full payment card details.

5. Order Acceptance & Cancellation

  • An order is considered accepted once payment is confirmed and processing begins

  • We reserve the right to refuse or cancel any order due to:

    • Product unavailability

    • Pricing or listing errors

    • Suspected fraud or unauthorized transactions

Orders can only be canceled before shipment.

6. Shipping & Delivery

Shipping terms, delivery timelines, and responsibilities are outlined in our Shipping Policy.
By placing an order, you agree to those terms.

7. Returns & Refunds

Return eligibility, refund conditions, and exclusions are detailed in our Return & Refund Policy.
These terms form an integral part of this agreement.

8. Custom & Personalized Products

Products that are personalized or made to order:

  • Are produced specifically for the customer

  • Are non-returnable and non-refundable, unless defective or incorrect

Customization details are the customer’s responsibility.

9. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Designs

is the property of Cilveras and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Cilveras shall not be liable for indirect, incidental, or consequential damages

  • Liability is limited to the amount paid for the purchased product

This does not affect statutory consumer rights.

11. Indemnification

You agree to indemnify and hold harmless Cilveras from any claims, damages, or expenses arising from:

  • Misuse of the website

  • Violation of these Terms

  • Inaccurate information provided by you

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting on this page.

14. Contact Information

For questions regarding these Terms & Conditions, email us at info@cilveras.com or write to us using the Get in Touch form on the Contact Us page.