Shipping policy

Shipping policy

Last updated: 27 August 2026

Cilveras is operated by Astemrey LLC. Every piece is handcrafted to order, and all United States orders are packed and shipped from our fulfillment facility at 2B Alcap Ridge Unit 2, Cromwell, Connecticut 06416, USA.

Order Processing Time

  • Each piece is crafted to order. Please allow 3–5 business days (Monday–Friday) of preparation before your order ships.

  • Order cut-off time: 3:00 PM Eastern Time (New York). Orders placed after this time begin processing the next business day.

  • Orders are not processed or shipped on weekends or US public holidays.

Shipping Carriers

- United States orders ship via USPS with full tracking.
- International orders ship via DHL, FedEx, or UPS.

Shipping Destinations & Delivery Times

Transit times after dispatch:

  • United States: 3–5 business days (Total estimated delivery for US orders: 6–10 business days from the date of purchase.)

  • Canada, Europe & United Kingdom: 5–7 business days

  • Other international destinations: 5–9 business days

Please note: Delivery times are estimates and may vary due to carrier delays or, for international orders, customs procedures.

Shipping Costs

  • Standard Shipping: We offer FREE shipping on all orders.

  • The shipping cost will be displayed as "FREE" at the checkout page. There are no hidden shipping fees.

Tracking Information

  • Once your order has shipped, a tracking number will be sent to your registered email address within 24 hours. You can monitor your delivery status directly through the carrier’s official website.

Customs, Duties, and Taxes

  • United States orders are domestic shipments — no customs fees or import duties apply.

  • International orders may be subject to customs inspections and import charges (VAT/duties) imposed by local authorities. These fees are the responsibility of the customer; Cilveras does not collect them upfront and cannot predict their exact amount.

Lost, Delayed, or Damaged Shipments

All shipments are fully insured. If your order is lost or arrives damaged:

  • Contact us at info@cilveras.com within 48 hours of the delivery date.

  • Provide your order number and clear photos of the damage.

  • We will resolve the issue by providing a replacement or a full refund after the carrier investigation.

Please do not accept a delivery if the package appears severely damaged or opened.

Incorrect Address

Please ensure your shipping address is accurate at checkout. If you notice an error, contact us immediately. Once the order is processed, we may not be able to change the destination.

Delivery Confirmation

Once a shipment is marked as "Delivered" by the carrier to the address provided, it is considered successfully delivered. If you cannot find your package despite the status, please contact us promptly for assistance.

Contact Information

For shipping-related questions or issues, please email us at info@cilveras.com or write to us using the Get in Touch form on the Contact Us page.

Cilveras · Astemrey LLC
2B Alcap Ridge Unit 2, Cromwell, CT 06416, USA
info@cilveras.com · +1 (615) 243-1610