FAQ
Shopping & Orders
How long does order processing take?
Orders are processed within 3–5 business days. Orders are not processed on weekends or public holidays.
Can I change or cancel my order after placing it?
Once an order is confirmed and processing has started, changes or cancellations may not be possible. Please contact us as soon as possible and we will do our best to assist.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with your order details.
Shipping & Delivery
How long does shipping take?
Delivery times depend on the selected shipping method and destination. Standard shipping typically takes 5–12 business days, while express shipping takes approximately 3–5 business days, including processing time.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout based on your location and chosen shipping method.
Do you ship internationally?
Yes, we ship internationally. Shipping fees and delivery times may vary depending on the destination country.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a tracking number via email. Tracking may take up to 24 hours to become active.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different item or size, please request a refund and place a new order.
Ring Size & Jewelry Care
How do I choose the correct ring size?
We recommend using a professional ring sizing method or contacting us for guidance before placing your order.
Do you offer a ring sizing kit?
Yes. If you are unsure about your ring size, you may request a ring sizing kit by contacting our support team.
What if I ordered the wrong ring size?
You may request a return according to our Return & Refund Policy and place a new order with the correct size.
Can I wear my jewelry every day?
Yes. Cilveras jewelry is designed for daily wear. However, we recommend avoiding prolonged exposure to water, chemicals, or harsh conditions to preserve its finish.
How should I care for sterling silver jewelry?
Store your jewelry in a dry place and clean it gently with a soft cloth to maintain its appearance.
Payments & Security
Which payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
Is my payment information secure?
Store your jewelry in a dry place and clean it gently with a soft cloth to maintain its Yes. All payments are processed through secure, encrypted payment gateways. We do not store your payment details..
When will my card be charged?
Your payment method will be charged at the time your order is placed and confirmed.
General
Are Cilveras products handcrafted?
Yes. All Cilveras pieces are crafted from 925 sterling silver with a strong emphasis on hand-finished production.
Do you offer gift packaging?
Gift packaging availability may vary by product and will be shown at checkout where applicable.
How can I contact customer support?
You can reach us anytime at info@cilveras.com We typically respond within 24 hours on business days.
Need help with your order?
If you have a question that isn’t answered here, our support team is ready to help.
We usually respond within 24 hours on business days.
