Privacy Policy

Last updated: December 23, 2025

This Privacy Policy explains how Cilveras collects, uses, stores, and shares personal information when you visit or interact with our website, make a purchase, create an account, or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy. Where applicable law requires consent, your continued use of the Services constitutes that consent.

Who We Are

Cilveras designs and sells handcrafted jewelry made from 925 sterling silver. Our online store is hosted on Shopify, which provides the e-commerce infrastructure used to deliver the Services.

For the purposes of applicable data protection laws, Cilveras is the data controller of your personal information.

What Information We Collect

We collect information that is reasonably necessary to operate our store, process orders, and provide customer support. Depending on how you use the Services, this may include:

Information You Provide Directly

  • Name, billing address, shipping address

  • Email address and phone number

  • Account login details and preferences

  • Messages sent to us via email or customer support forms

Transaction and Payment Information

  • Order details, purchased products, returns

  • Payment method and transaction confirmations

Payment details are processed securely by Shopify and its payment partners. Cilveras does not store full credit card numbers.

Information Collected Automatically

  • IP address and general location data

  • Device type, browser type, and operating system

  • Pages viewed, actions taken, and interaction timing

  • Cookies and similar tracking technologies used for functionality and analytics

How We Use Your Information

We use personal information only where there is a clear business or legal purpose, including to:

  • Process and fulfill orders, payments, shipping, returns

  • Create and manage customer accounts

  • Provide customer support and respond to inquiries

  • Personalize your shopping experience and remember preferences

  • Improve website performance, usability, and security

  • Send transactional messages related to orders or accounts

  • Send marketing communications where permitted by law and user choice

  • Detect fraud, abuse, or unauthorized activity

  • Comply with legal obligations and enforce our policies

We do not use personal data for automated decision-making that produces legal or similarly significant effects.

Marketing Communications and Your Choices

If you subscribe to our marketing emails, you may unsubscribe at any time using the link provided in those messages.
Transactional emails (order confirmations, shipping updates, account notices) are sent regardless of marketing preferences.

We do not send SMS marketing messages without explicit user consent.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Understand how visitors interact with the site

  • Support analytics and advertising performance

You can manage or disable cookies through your browser settings. Limiting cookies may affect certain site features.

How and Why We Share Information

We share personal information only when necessary, including with:

  • Shopify, which hosts our store and processes data to enable e-commerce functionality

  • Payment processors, shipping providers, and logistics partners

  • Analytics and marketing service providers acting on our behalf

  • Legal authorities, when required by law or to protect our rights

We do not sell personal information for monetary value. Certain advertising-related data sharing may be considered “sharing” under some privacy laws.

Shopify’s Role

Our store is hosted on Shopify Inc. Shopify processes personal information to provide checkout, payment processing, fraud prevention, analytics, and other essential services.

Shopify may act as an independent data controller for certain processing activities. More information is available at:
https://privacy.shopify.com

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States.
Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses to protect these transfers.

Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services

  • Maintain records for legal, tax, or accounting purposes

  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted to us.

Children’s Privacy

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of personal information

  • Receive a copy of your data (data portability)

  • Object to or restrict certain processing

  • Opt out of certain data sharing or targeted advertising

Requests can be submitted using the contact details below. We may verify your identity before responding.

We will not discriminate against you for exercising your rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

Cilveras
312 W 2nd St Unit A 2013, 38 Pickard Close
Casper, Wyoming 82601
United States

Email: info@cilveras.com