Shipping policy

Shipping policy

Last updated: 30 January 2026

At Cilveras, we aim to deliver your order safely, securely, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

  • Handling Time: All orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

  • Order Cut-off Time: 3:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing the next business day.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Carriers

We ship orders using trusted international carriers to ensure reliable service, including:

  • DHL

  • FedEx

  • UPS

  • TNT

Carrier selection depends on the destination, package size, and real-time availability.

Shipping Destinations & Delivery Times

Estimated Transit Times (after dispatch):

  • United States & Canada: 3–5 business days

  • Europe & United Kingdom: 5–7 business days

  • Other International Destinations: 5–9 business days

Please note: Delivery times are estimates and may vary due to customs procedures or local carrier delays.

Shipping Costs

  • Standard Shipping: We offer FREE shipping on all orders.

  • The shipping cost will be displayed as "FREE" at the checkout page. There are no hidden shipping fees.

Tracking Information

  • Once your order has shipped, a tracking number will be sent to your registered email address within 24 hours. You can monitor your delivery status directly through the carrier’s official website.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections and additional charges (VAT/Duties) imposed by local authorities. These fees are the responsibility of the customer. Cilveras does not collect these fees upfront and cannot predict their exact amount.

Lost, Delayed, or Damaged Shipments

All shipments are fully insured. If your order is lost or arrives damaged:

  • Contact us at info@cilveras.com within 48 hours of the delivery date.

  • Provide your order number and clear photos of the damage.

  • We will resolve the issue by providing a replacement or a full refund after the carrier investigation.

Customers should not accept deliveries if the package appears severely damaged or opened.

Incorrect Address

Please ensure your shipping address is accurate at checkout. If you notice an error, contact us immediately. Once the order is processed, we may not be able to change the destination.

Delivery Confirmation

Once a shipment is marked as "Delivered" by the carrier to the address provided, it is considered successfully delivered. If you cannot find your package despite the status, please contact us promptly for assistance.

Contact Information

For shipping-related questions or issues, please contact us:

Email: info@cilveras.com
Address: 312 W 2ND ST UNIT A2013, Casper, WY, 82601
Phone: +1 (888) 925-1709
Website: https://cilveras.com