Shipping Policy

Last updated: December 23, 2025

At Cilveras, we aim to provide a smooth and transparent shipping experience. Please review the information below to understand how orders are processed and delivered.

Order Processing

All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the contact details provided at checkout.

Shipping Rates and Delivery Times

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.

Estimated delivery times include processing time and are provided as a general guideline:

  • Standard Shipping: approximately 5–12 business days

  • Express Shipping: approximately 3–5 business days

Delivery times may vary due to carrier delays, customs processing, or factors outside our control.

Shipping Destinations

We ship to addresses within the United States, Canada, and Europe, and also support delivery to APO/FPO/DPO addresses where available.

International shipping availability, pricing, and delivery times may vary depending on the destination country.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking details may take up to 24 hours to become active after dispatch.

Customs, Duties, and Taxes

Cilveras is not responsible for customs duties, import taxes, or additional fees applied by your local authorities. Any charges imposed during or after shipping are the sole responsibility of the customer.

Shipping Damage or Loss

Cilveras is not liable for items damaged or lost during shipping once the package has been handed over to the carrier.

If your order arrives damaged, please:

  • Retain all packaging materials and the damaged item

  • Contact the shipping carrier directly to file a claim

We recommend using tracking information to monitor delivery and address issues promptly.

International Shipping

We offer international shipping. Shipping fees and delivery timelines may vary depending on destination, carrier availability, and customs procedures.

Policy Updates

We may update this Shipping Policy from time to time to reflect operational or legal changes. The most current version will always be available on this page. Continued use of the website constitutes acceptance of the updated policy.

Contact

If you have any questions regarding shipping, please contact us at:

Email: info@cilveras.com