Return & Refund Policy
Last updated: December 23, 2025
At Cilveras, we want you to feel confident and satisfied with your purchase. The following Return & Refund Policy explains the conditions under which returns and refunds are accepted.
By placing an order on our website, you agree to this policy in addition to our Terms & Conditions and Privacy Policy.
Ring Size Assistance
If you experience an issue with ring sizing, please contact us before returning your item. Upon request, we may provide a ring sizing kit to help you determine the correct size before proceeding with a return.
Eligibility for Returns
We accept returns within 14 days of delivery, provided that:
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The item was purchased directly from the official Cilveras website
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The item is unworn, unaltered, and in original condition
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The item shows no scratches, blemishes, or signs of use
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The item is returned in its original packaging, with all included components
Items returned damaged due to improper packaging will not be eligible for a refund.
How to Request a Return
To initiate a return, please contact our customer support team before shipping any item.
Email: info@cilveras.com
Include the following information in your message:
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Order number
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Reason for return
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Tracking number once the return shipment is sent
Returns sent without prior approval may not be accepted.
Exchanges
We do not offer direct exchanges.
If you wish to change an item (including ring size), you must:
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Request a return and refund
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Complete the return process
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Place a new order once the refund is issued
Incorrect or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible. Once verified, we will guide you through the return process and resolve the issue promptly.
Refund Processing
Once your returned item is received and inspected, and if it meets the conditions outlined above, a refund will be issued.
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Refunds are processed to the original payment method
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Processing typically occurs within a few business days after inspection
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You will be notified once your refund has been issued
If an order must be canceled due to inventory or quality issues, you will be notified and fully refunded if payment has already been made.
Shipping Costs
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Customers are responsible for all return shipping costs
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Original shipping fees are non-refundable
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Any applicable taxes, duties, or customs fees remain the customer’s responsibility
Cilveras is not responsible for damage caused during return shipping. We recommend using a trackable and insured shipping method.
Transit Damage Disclaimer
While all items are carefully inspected and securely packaged, Cilveras is not responsible for damage caused by shipping carriers during transit. Claims related to transit damage should be reported promptly.
Consent and Policy Updates
By using our website or making a purchase, you consent to this Return & Refund Policy.
We may update this policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be available on this page. Continued use of the website after updates constitutes acceptance of the revised policy.
Contact
If you have any questions or concerns regarding returns or refunds, please contact us:
Email: info@cilveras.com
